Help Centre · Connecting Instagram
If Instagram doesn’t connect
What to do if the Instagram window closes, says personal account, or permissions were declined.
The window closed
If you see “Instagram didn’t finish connecting”, Instagram closed before Orbit8 got access. Tap Try again and finish in Instagram, ending with Allow.
Waiting a long time? If the Instagram window shows an error or nothing happens, close it. Orbit8 will help you finish.
It says personal account
If Instagram asks you to “Change to professional account”, or Orbit8 says “Your Instagram is a personal account”, close that window and switch your account to Creator (or Business) in the Instagram app. Then come back and tap “I’ve switched — try again”.
Permissions were declined
If you see “Instagram permissions were declined”, connect again and leave all permissions switched on. Orbit8 needs them to receive your DMs and comments.
Already connected elsewhere
Each Instagram account can be connected to one Orbit8 workspace at a time. If you see “Already connected elsewhere”, disconnect it from the other workspace first.
Still stuck? Ask us.
Sign in to chat with Orbit8 support. It answers from these articles, any time. Or email the team and a person will reply.