Help Centre
How can we help?
Short guides to setting up Orbit8 and getting the most from it. Search below, or pick a topic.
21 articles in 8 topics.
Getting started
What Orbit8 does and how to set it up.
Connecting Instagram
Professional accounts, the connect window, and fixes.
- Connect your Instagram accountConnect a Professional Instagram account in a small Instagram window, then tap Allow.
- Switch Instagram to a Professional accountPersonal Instagram accounts can’t connect. Switching to Creator or Business is free and takes a minute.
- If Instagram doesn’t connectWhat to do if the Instagram window closes, says personal account, or permissions were declined.
- Reconnect or disconnect InstagramReconnect when access expires, or disconnect to pause Orbit8.
Knowledge Base
What Orbit8 knows, and how to add facts.
- What is the Knowledge Base?Your Knowledge Base is everything Orbit8 knows about your business. It only answers from approved facts.
- Add your first facts (by hand or import)Add facts by hand, or import suggestions from a public web page.
- Approve suggested factsCheck, edit and approve the facts Orbit8 suggests from your website.
Voice & tone
Make replies sound like you.
Automations
Keyword in, your reply or link out.
AI Replies
Review, sending, boundaries and the messages left for you.
- Turn on AI RepliesTest privately, start in review mode, then turn on sending when you’re ready.
- Messages that need youMessages Orbit8 can’t answer are saved under Needs attention for you to reply in Instagram.
- Set boundariesTell Orbit8 which topics AI Replies should never answer.
- Pause every replyOne switch pauses all automatic sending. You can also stop just AI Replies.
Plans and billing
Plans, prices and what counts.
Account, team and privacy
Teammates, notifications and your data.
One-minute walkthroughs
Still stuck? Ask us.
Sign in to chat with Orbit8 support. It answers from these articles, any time. Or email the team and a person will reply.
Questions
Good questions, quick answers.
What does Orbit8 do for me?
Orbit8 helps you turn engagement into real relationships without being glued to your phone 24/7. It answers everyday questions like prices and shipping in your Instagram DMs, in the voice you set, and sends your link when someone comments your word.
Will the replies sound like me?
Share 5–10 captions, DMs or comments you wrote. Orbit8 suggests a voice from your wording, punctuation and emoji. Fine-tune it for different conversations, compare four private previews, and apply it when you’re happy. Your feedback helps refine the draft; your business answers and reply boundaries stay separate.
Is it safe for my Instagram account?
Orbit8 only replies to people who message you or comment the word you chose. It never messages anyone first. You choose what it knows, and one switch pauses every reply.
What about the messages that need me?
Anything Orbit8 can't answer from what you've told it, like a collab or a custom order, is saved in your Inbox with the conversation, and you get an alert. You reply in Instagram, whenever suits you.
Which apps does it work with?
Instagram today, for comments and DMs. WhatsApp, Messenger, TikTok, Email and LinkedIn are on the way.
What does it cost?
Basic: £0 / $0. Creator: £7.99 / $9.99 per month. Pro: £22.49 / $29.99 per month. Choose GBP or USD in the plans above. Paid prices start when paid plans launch. Creator and Pro include priority support.
What does Orbit8 take off my plate?
It answers the questions you get over and over in your Instagram DMs, from what you've told it about your business. It also sends your link by DM the moment someone comments a word you've chosen.
Does it follow the conversation?
Yes. It reads the last few messages so each reply fits the conversation, and it answers from the business information you've shared.
Can my team help?
Yes. Teammate seats come with every plan, so anyone you add can see the conversations saved for you and reply to them in Instagram.
Ready to try it?
Connect Instagram, tell Orbit8 about your business and try a test reply.
Already have an account? Sign in